MEMBERS of UTU LOCAL 239

Go to MyUP, click "Crew" on the left side of page, then click on "TK Service Center", this will open a new tab. On the top of the new tab, "Click here to open new ticket". This will take you to a blank H.E.A.T. ticket. Your personal info will already be filled in, make the appropriate comments in the comments section, you will need the original claim date and timeslip/claim #,then make sure to "COPY LOCAL CHAIRMAN". If you do not, then your LC will never know you submitted the claim to begin with and it will never get paid. After you have submitted a H.E.A.T. ticket you can check back and see what response the timekeepers have made regarding your claim.

Your LC will also receive a copy (if you followed the above instructions) and can also review timekeeper’s remarks and reopen your H.E.A.T. ticket with addition comments. Following these steps in a timely manner is very important. You have 90 days to submit a claim, your LC has 90 days to process your denied claim, Labor Relations has 90 days to pay/decline your claim and then it goes to the General Committee for arbitration. It’s a lengthy process but when claims get paid, don’t be left out because you didn’t submit any.

THE CARRIER HAS SERIOUSLY LIMITED OUR ABILITY TO SUBMIT CLAIMS AND REVIEW SHORTAGES. THAT IS WHY IT IS IMPORTANT FOR EACH MEMBER TO TAKE THE TIME TO AUTHORIZE THEIR LOCAL CHAIRPERSON TO VIEW THEIR PAY SCREENS. LC’s have always had access to TE&Y employees pay information. Unfortunately some LC’s have acted irresponsibly with their access to this information and in true UP fashion, UP has restricted every LC’s access. This is not fair to the membership or the other 99.99% of Union Officers, who act responsibly.

This is the help we need to better serve our membership. Contact your LC or VLC to obtain their "UP USER ID" so you can authorize them to do their jobs.